Free delivery to InPost Parcel Lockers for orders over 120 PLN
🌸 Place your order, share your opinion and get 🎁 10% off your next order! 🌸
Free delivery to InPost Parcel Lockers for orders over 120 PLN
🌸 Place your order, share your opinion and get 🎁 10% off your next order! 🌸
The Online Store available at boostique.pl is operated by:
Olfactory Consulting Łukasz Czaplicki
ul. Ćwiklińskiej 2/85, 92-508 Łódź, Poland
Tax ID (NIP): 9820269125 | Statistical ID (REGON): 101019524
E-mail: info@olfactive.pl | Phone: +48 519 614 314
The Seller is registered in the Central Register and Information on Economic Activity (CEIDG) of the Republic of Poland.
Goods returned in connection with withdrawal from a Sales Agreement, as well as Goods submitted to the Seller in the course of complaint proceedings, shall be sent – after agreeing on the method of delivery – to:
Olfactory Consulting
ul. Wróblewskiego 19A, Mag. 14
93-578 Łódź, Poland
1.3. These Terms and Conditions set out the rules for using the Online Store, providing Electronic Services, placing Orders, concluding Sales Agreements, making payments, processing deliveries, submitting complaints, and exercising the right to withdraw from a Sales Agreement.
1.4. These Terms and Conditions are addressed to:
Provisions that apply exclusively to a specific group of Customers are marked accordingly.
1.5. Use of the Online Store is voluntary. Browsing the Store's offer is free of charge. Placing an Order requires acceptance of these Terms and Conditions.
1.6. The Seller is the controller of personal data processed in connection with operating the Online Store. Detailed rules on the processing of personal data, the use of cookies, and analytical tools are set out in the Privacy Policy available on the Store's website.
Terms used in these Terms and Conditions have the following meanings:
2.1. The following Electronic Services are available in the Online Store:
An Account is created upon:
2.3. Creating and maintaining an Account is free of charge. The Account Service is provided for an indefinite period.
2.4. The Service User may at any time and without giving a reason request deletion of their Account by sending a relevant request to info@olfactive.pl. Deletion of the Account does not affect the performance of previously concluded Sales Agreements or the obligation to retain data required by law.
Use of the Order Form begins when the first Good is added to the Cart. An Order is placed after:
Until the Order finalisation button is clicked, the Customer may independently correct the data entered and change the contents of the Cart.
2.6. Use of the Order Form is free of charge and is of a one-off nature. The Service ends upon placement of the Order or earlier termination of the ordering process.
Subscribing to the Newsletter requires providing an e-mail address and giving the required consent.
2.8. The Newsletter is provided free of charge for an indefinite period. The Service User may unsubscribe from the Newsletter at any time by:
Proper use of the Store requires:
Use of outdated software may affect the correct functioning of the Store.
2.10. The Service User is obliged to use the Store in accordance with the law, these Terms and Conditions, and good practices, respecting the rights of the Seller and third parties.
2.11. The Service User is obliged to provide data that is accurate and up to date. Providing unlawful content is prohibited.
Complaints related to the operation of the Store or the provision of Electronic Services may be submitted:
2.13. To facilitate the processing of complaints, it is recommended to provide: the details of the person submitting the complaint, a description of the irregularity, the date on which it occurred, the requested resolution, and contact details. The above information is of a recommendatory nature – its absence does not affect the validity of the complaint.
2.14. The Service Provider shall respond to a complaint concerning an Electronic Service without delay, no later than within 14 days of its receipt.
3.1. A Sales Agreement is concluded upon the Customer placing an Order and the Seller accepting it for processing.
3.2. The price of a Good displayed in the Store is given in Polish zloty and includes applicable taxes, unless another currency is expressly indicated for a given offer.
3.3. The price of a Good does not include delivery costs, unless the offer description, promotional terms, or Order conditions state otherwise.
3.4. Before placing an Order, the Customer receives information on:
3.5. When communicating a price reduction, the Seller indicates, alongside the reduced price, the lowest price of the Good that applied during the 30-day period before the reduction was introduced. If the Good was offered for a period shorter than 30 days, the lowest price applicable from the date it was first offered until the date the reduction was introduced is shown.
3.6. Promotions and discount codes may not be combined, unless the terms of a specific promotion expressly state otherwise.
3.7. After an Order is placed, the Seller sends the Customer a message to their e-mail address confirming receipt of the Order.
3.8. A Sales Agreement is concluded upon the Seller sending the Customer a message confirming that the Order has been accepted for processing.
3.9. The Order confirmation includes in particular:
3.10. The content of the concluded Sales Agreement is recorded by: making the Terms and Conditions available on the Store's website, sending the Customer a confirmation of the Agreement on a durable medium, and saving the Order information in the Seller's system.
3.11. If the Store enables publication of reviews of Goods, the Seller includes alongside the reviews information on whether and how it verifies that they originate from persons who have used or purchased the relevant Good. Publication of reviews that are unlawful, infringe third-party rights, contain offensive, advertising, or misleading content, or are unrelated to the reviewed Good is prohibited.
4.1. The Seller offers the payment methods currently indicated in the Order Form, in particular:
4.2. Electronic and card payments may be processed by an external payment operator indicated in the Store, in particular Przelewy24.
4.3. The current payment methods are presented to the Customer before placing an Order.
4.4. For electronic or card payments, the Customer makes payment in accordance with the payment operator's instructions.
4.5. For cash on delivery payments, the Customer pays upon receipt of the parcel.
4.6. If an electronic payment is not completed successfully, the Seller may contact the Customer to enable a retry of the payment.
4.7. Failure to make payment within 3 calendar days from the date of conclusion of the Sales Agreement may result in cancellation of the Order after prior notification to the Customer, unless the Customer has chosen cash on delivery.
5.1. Delivery of Goods is carried out within the territory of Poland and to selected European countries indicated on the Store's website.
5.2. The current list of delivery countries, carriers, costs, and estimated delivery times is available in the delivery section and is presented in the Order Form.
5.3. Delivery of Goods is chargeable, unless:
5.4. The Seller may offer in particular the following delivery methods:
The availability of individual methods depends on the delivery country, the value of the Order, the type of Good, and the current offer of carriers.
The Seller prepares and dispatches the Order within no more than 2 Business Days. Orders are usually handed over to the carrier within 1 Business Day.
5.6. The deadline referred to in section 5.5 applies to the preparation of the Order and its handover to the carrier. It does not include the time needed by the carrier to deliver the parcel to the Customer.
5.7. The estimated delivery time depends on the chosen method and delivery country and is presented to the Customer before placing the Order.
5.8. The order preparation and dispatch deadline begins to run:
If payment is confirmed or the Sales Agreement is concluded on a day that is not a Business Day, the deadline begins to run on the nearest Business Day.
5.9. For an Order comprising multiple Goods, the Order is dispatched once it has been fully assembled, but no later than within 2 Business Days, unless:
5.10. If, for reasons beyond the Seller's control, dispatch within 2 Business Days is not possible, the Seller shall promptly inform the Customer and indicate the expected processing deadline. This does not affect the Customer's rights under mandatory provisions of law.
5.11. The Customer is obliged to provide a complete and correct delivery address. The Seller shall not be liable for delays arising solely from the Customer providing incomplete or incorrect data, unless the Seller's liability arises from mandatory provisions of law.
5.12. In the event of visible damage to the parcel, it is recommended to prepare a damage report with the carrier and take photographic documentation. Absence of a damage report does not deprive the Consumer of the right to submit a complaint.
6.1. The Seller is obliged to deliver to the Consumer and the Entrepreneur with consumer rights Goods that are in conformity with the Sales Agreement.
6.2. Goods are in conformity with the Agreement in particular where the following, as agreed, are correct: description, type, quantity, quality, completeness, functionality, and fitness for the purpose agreed between the Customer and the Seller.
6.3. The Seller is liable for a lack of conformity of the Goods with the Agreement that existed at the time of delivery and became apparent within two years from that time.
6.4. If the Goods are not in conformity with the Agreement, the Consumer may demand:
6.5. The Seller may effect a replacement where the Consumer requests repair, or a repair where the Consumer requests replacement, if the method chosen by the Consumer is impossible or would require excessive costs.
6.6. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Goods into conformity with the Agreement.
6.7. Repair or replacement shall take place within a reasonable time from the moment the Seller is informed of the non-conformity, without causing excessive inconvenience to the Consumer, and at the Seller's expense.
6.8. The costs of repair or replacement, including the costs of postage, transport, labour, and materials, shall be borne by the Seller. The Consumer shall make the Goods to be repaired or replaced available to the Seller. The Seller shall collect the Goods from the Consumer at the Seller's cost.
6.9. The Consumer may submit a declaration of price reduction or withdrawal from the Sales Agreement if:
6.10. The reduced price shall bear the same proportion to the price under the Sales Agreement as the value of the non-conforming Goods bears to the value of conforming Goods.
6.11. The Consumer may not withdraw from the Sales Agreement if the lack of conformity of the Goods with the Agreement is immaterial.
6.12. In the event of withdrawal from the Agreement due to non-conformity of the Goods with the Agreement, the Consumer returns the Goods to the Seller at the Seller's expense. The Seller shall refund the price without delay, no later than within 14 days of receipt of the Goods or proof of their return.
A complaint concerning Goods may be submitted:
6.14. If it is necessary to transfer the Goods to the Seller for the complaint to be examined, the method of transfer shall be agreed with the Seller. The Goods should be sent to: Olfactory Consulting, ul. Wróblewskiego 19A, Mag. 14, 93-578 Łódź. For Consumers and Entrepreneurs with consumer rights, the costs of transferring the complained Goods shall be borne by the Seller.
6.15. To facilitate the processing of the complaint, it is recommended to provide: the Customer's name and surname or company name, Order number, description of the identified non-conformity, date it was noticed, the Customer's claim, contact details, and photographs documenting the non-conformity. Providing the above information is not a condition for the effective submission of a complaint.
6.16. The Seller shall respond to the complaint within 14 days of its receipt. Failure to respond within this deadline shall be deemed acceptance of the Consumer's complaint.
6.17. The response to the complaint shall be provided on paper or another durable medium, in particular by e-mail.
6.18. The provisions of this section shall also apply to Entrepreneurs with consumer rights to the extent provided by applicable law.
7.1. After exhausting the complaint procedure, the Consumer may use out-of-court methods of handling complaints and pursuing claims.
7.2. In particular, the Consumer may:
7.3. Information on available methods of out-of-court dispute resolution and authorised entities is available on the website of the Office of Competition and Consumer Protection (UOKiK).
7.4. The use of out-of-court dispute resolution is voluntary and may require the consent of both parties.
7.5. The European Online Dispute Resolution (ODR) platform has been discontinued and no longer accepts new complaints.
8.1. A Consumer and an Entrepreneur with consumer rights who have concluded a distance Sales Agreement may withdraw from it without giving a reason within 14 days, subject to exceptions provided for by applicable law.
8.2. The withdrawal period begins to run:
8.3. It is sufficient to send the withdrawal declaration before the deadline expires to comply with the withdrawal period.
8.4. The withdrawal declaration may be submitted by the Consumer or the Entrepreneur with consumer rights in particular by using the electronic withdrawal form available in the Online Store at:
https://boostique.pl/return-form/
or – for logged-in Customers – via the "My Account → Orders" panel available at:
https://boostique.pl/moje-konto-boostique/orders/
Submission of the declaration in one of the above forms is equivalent to communicating the withdrawal to the Seller.
8.5. The Consumer may additionally use the statutory withdrawal form attached to these Terms and Conditions; however, this is not obligatory if withdrawal was effected via the electronic form referred to in section 8.4.
8.6. Upon effective withdrawal from the Agreement, it is deemed not to have been concluded.
8.7. The Consumer should return the Goods without delay, no later than within 14 days of the date of submitting the withdrawal declaration. It is sufficient to dispatch the Goods before that deadline expires. The return of Goods takes place to the address indicated by the Seller during the returns process or in communication following submission of the withdrawal form.
The returned Goods should be sent to the address indicated by the Seller in the returns instructions sent following submission of the withdrawal form or made available in the Customer's panel. It is recommended to enclose the Order number and Customer's identifying data with the parcel. Absence of this data does not affect the validity of the withdrawal but may extend the returns processing time.
8.9. The Consumer bears the direct costs of returning the Goods, unless the Seller has agreed to bear them or failed to inform the Consumer of their obligation to bear them.
8.10. The Seller shall refund to the Consumer all received payments, including the cost of the cheapest standard delivery method offered by the Store, without delay, no later than within 14 days of receipt of the withdrawal declaration. Where the electronic withdrawal form is used, the moment of submission is the moment the declaration is sent via the Store's system.
8.11. If the Consumer chose a delivery method more expensive than the cheapest standard delivery method available in the Store, the Seller is not obliged to refund the additional costs.
8.12. The refund of payments shall be made using the same payment method that the Consumer used, unless the Consumer has expressly agreed to a different refund method that does not involve any additional costs for them.
8.13. The Seller may withhold the refund of payments until:
– whichever occurs first.
8.14. The Consumer is liable for any diminution in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics, and functioning of the Goods.
8.15. Merely opening the packaging of the Goods does not automatically result in the loss of the right of withdrawal, unless a specific statutory exception applies.
8.16. The right of withdrawal does not apply in the cases set out in Article 38 of the Consumer Rights Act, in particular with respect to Agreements:
9.1. This section applies exclusively to Customers who are entrepreneurs and are neither Consumers nor Entrepreneurs with consumer rights.
9.2. The Seller may withdraw from a Sales Agreement concluded with an entrepreneur within 14 days of its conclusion, without giving a reason, unless mandatory provisions of law state otherwise.
9.3. The Seller may restrict the payment methods available to the entrepreneur, including by requiring full or partial prepayment of the price.
9.4. Upon handover of the Goods to the carrier, the benefits and burdens associated with the Goods, as well as the risk of their accidental loss or damage, pass to the entrepreneur.
9.5. The entrepreneur is obliged to inspect the parcel in the time and manner customary for shipments of that type. In the event of damage or loss occurring during transport, the entrepreneur should take the steps necessary to establish the carrier's liability.
9.6. Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under statutory warranty (rękojmia) to entrepreneurs is excluded. This exclusion does not apply to Entrepreneurs with consumer rights to the extent that applicable law grants them consumer protection.
9.7. The Seller's liability to entrepreneurs, regardless of its legal basis, is limited to the price paid for the Good and its delivery costs. This limitation does not apply in cases where liability cannot be excluded or limited under applicable law.
9.8. The Seller is not liable to entrepreneurs for lost profits or indirect damages, unless the damage was caused intentionally.
9.9. All disputes between the Seller and an entrepreneur shall be resolved by the court having jurisdiction over the Seller's place of business.
10.1. Agreements concluded via the Online Store are concluded in the Polish language, unless the parties expressly agree otherwise.
10.2. These Terms and Conditions are available free of charge on the Store's website in a manner that allows them to be obtained, reproduced, saved, and stored.
10.3. The Seller may amend these Terms and Conditions for important reasons, in particular in the event of:
10.4. Amendments to these Terms and Conditions shall not affect rights acquired by Customers prior to their entry into force. Orders placed prior to the entry into force of a new version of the Terms and Conditions shall be governed by the Terms and Conditions in force at the time the Order was placed.
10.5. For Electronic Services provided for an indefinite period, the Service User shall be notified of changes to the Terms and Conditions with appropriate advance notice. If the Service User does not accept the changes, they may terminate the Electronic Service before the changes enter into force.
10.6. Matters not regulated by these Terms and Conditions shall be governed by the applicable provisions of Polish law, in particular:
10.7. No provision of these Terms and Conditions is intended to exclude or limit the rights of a Consumer or Entrepreneur with consumer rights arising from mandatory provisions of law. In the event of a conflict between a provision of these Terms and Conditions and a mandatory provision of law, the applicable provision of law shall prevail.
This form should be completed and submitted only if you intend to withdraw from the Sales Agreement.
Alternatively, the Consumer may submit the withdrawal declaration electronically via the form available at:
https://boostique.pl/return-form/
or after logging in to the Customer Account in the "My Orders" section:
https://boostique.pl/moje-konto-boostique/orders/
Addressee:
Olfactory Consulting Łukasz Czaplicki
ul. Ćwiklińskiej 2/85, 92-508 Łódź
e-mail: info@olfactive.pl
I/We(*) hereby give notice of my/our(*) withdrawal from the Sales Agreement for the following Good(s)(*):
………………………………………………………………………………………………
Order number – optional:
………………………………………………………………………………………………
Date the Agreement was concluded:
………………………………………………………………………………………………
Date the Good(s) was/were received:
………………………………………………………………………………………………
Name(s) of Consumer(s):
………………………………………………………………………………………………
Address of Consumer(s):
………………………………………………………………………………………………
E-mail address or phone number – optional:
………………………………………………………………………………………………
Signature of Consumer(s) – only where this form is submitted on paper:
………………………………………………………………………………………………
Date:
………………………………………………………………………………………………
(*) Delete as applicable.
Returns address:
Olfactory Consulting
ul. Wróblewskiego 19A, Mag. 14
93-578 Łódź
